Return & Refund Policy

Return & Refund Policy

Last updated: July 14, 2026

We want customers to understand the return process before purchase. Please read this policy before placing an order.

30-Day Return Window

Most eligible unused items may be returned within 30 days of delivery for a refund or exchange, subject to the conditions below.

Return Eligibility

• The item must be unused, unworn, unwashed, and in its original condition.
• Original tags, labels, accessories, and packaging should be included where possible.
• The return request must include the order number or proof of purchase.
• Customers must contact us before sending any return so we can confirm eligibility and provide return instructions.

Items With Return Restrictions

Custom-size, made-to-order, altered, personalized, and final-sale items may not be eligible for return unless the item arrives damaged, defective, or incorrect.

Return Address

Approved returns should be sent to the return processing address below unless our support team gives you different written instructions for your order:

TheJacketNation Returns
438 Argyle Rd
East Meadow, NY 11554
United States

Please do not send a return without contacting us first. Returns sent without approval or without order details may be delayed or may not be accepted.

Return Shipping Cost

Customers are responsible for return shipping costs unless the return is due to an incorrect item shipped by TheJacketNation, a confirmed manufacturing defect, or damage on arrival. We recommend using a trackable shipping service and keeping proof of shipment until the return is completed.

Restocking Fee

Restocking fee: $0. We do not charge a restocking fee for eligible approved returns.

Refund Process

After we receive and inspect the returned item, we will notify you about the approval status of your refund. Approved refunds are processed to the original payment method whenever possible. Bank or payment-provider processing times may vary.

Non-Refundable Costs

Original shipping charges, expedited shipping charges, customs duties, import taxes, brokerage fees, and similar third-party charges are generally non-refundable unless the return is due to our error or required by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within the return window at support@thejacketnation.com. Please include your order number, photos of the product, photos of the package when applicable, and a brief explanation of the issue.

How to Request a Return

Email support@thejacketnation.com with your order number and reason for return, or use our Contact Us page. Our support team will review your request and provide return instructions where applicable.